CLIENT SERVICE SURVEY

Thank you for taking the time to complete our Client Service Survey. Your opinion is important to us and the information you provide will help us to improve our services. All answers will remain confidential. Remember to click on Submit Survey when you are done.
1. How did you hear about us?
Returning Client
Advertising (Radio, Newspaper, Flyers, Yellow Pages)
Website
Friend/Family Referral
Other:

2. Was this your pet's first visit?
Yes
No

3. Was our building easy to find?
Yes
No

4. Were our hours convenient?
Yes
No

5. Did we accommodate your schedule when booking your appointment?
Yes
No

6. Our staff was friendly and efficient.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

7. The veterinarians and technicians provided excellent medical care to my pet.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

8. The veterinarian was pleasant and professional.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

9. The staff was helpful and competent.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

10. Was the waiting time short and acceptable?
Yes
No

11. Do you feel well informed about the services and products we offer? (e.g. Vaccines, Treatments, Behavior, etc)
Yes
No

12. Did you find all the products you were looking for?
Yes
No

13. Were all your questions answered to your satisfaction?
Yes
No

14. Was our clinic clean?
Yes
No

15. My overall experience was positive.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

16. I would recommend the practice to friends and family.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

17. Did our clinic have a comfortable atmosphere?
Yes
No

18. Please feel free to add any suggestions or comments below:


CONTACT INFORMATION
(Your personal information will not be shared.)

Client Name:
 
Pet Name:
 
E-mail Address:
 
Veterinary Practice:
 
My pet was examined by Dr.:

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