CLIENT SERVICE SURVEY

Thank you for taking the time to complete our Client Service Survey. Your opinion is important to us and the information you provide will help us to improve our services. All answers will remain confidential. Remember to click on Submit Survey when you are done.
1. How did you hear about us?
Returning Client
Advertising (Radio, Newspaper, Flyers, Yellow Pages)
Website
Friend/Family Referral
Other:

2. Was this your pet's first visit?
Yes
No

3. Was our building easy to find?
Yes
No

4. Were our hours convenient?
Yes
No

5. Did we accommodate your schedule when booking your appointment?
Yes
No

6. Our staff was friendly and efficient.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

7. The veterinarian answered my questions clearly and completely.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

8. The veterinarians and technicians provided excellent medical care to my pet.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

9. The veterinarian was pleasant and professional.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

10. The staff was helpful and competent.
Agree Strongly
Agree
Neutral
Disagree
Disagree Strongly

11. Was the waiting time short and acceptable?
Yes
No

12. Do you feel well informed about the services and products we offer? (e.g. Vaccines, Treatments, Behavior, etc)
Yes
No

13. Were you told of other services?
Yes
No

14. Did you find all the products you were looking for?
Yes
No

15. Were you referred to our website by a staff member?
Yes
No

16. Were all your questions answered to your satisfaction?
Yes
No


CONTACT INFORMATION
(Your personal information will not be shared.)

Client Name:
 
Pet Name:
 
E-mail Address:
 
Veterinary Practice:
 
My pet was examined by Dr.:

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